To provide consumers with economic and practical, safe and reliable quality products is the prerequisite for the survival and development of SINGCALL. Now, who has more consumers who is the winner. SINGCALL know well that good after-sales service can bring a good reputation, and bring more consumers. Good after-sales service is an important way to establish the enterprise brand and spread the image of the enterprise, but also one of the competitiveness of enterprises. Therefore, after sales service for more than a decade has been one of the key jobs of our SINGCALL, and also the effective measures to maintain customer satisfaction and loyalty.After more than a decade of industry accumulation, SINGCALL after-sale service network has covered the country's capital and key cities, forming a set of standardized, systematic, orderly service system. SINGCALL has always insisted on "excellent product quality, perfect after-sales service" to win the market.        

SINGCALL after-sale service related terms are as follows:

一、 Service promise

1、 This warranty is only applicable to the consumers who purchase our products. Consumers purchase products from the date of purchase (purchase invoices and valid purchase receipt for the quasi), receivers and call buttons have 12 months of warranty service. Please contact the customer service department once there is problem, after confirmation can return to factory for maintenance. If there are quality problems within the warranty period, manufacturers bear the cost of maintenance and return shipping charge.

2、 Warranty service is only valid for normal use.

3、 The sent back commodity packing should be intact and the accessories must be complete, if not, cannot be handled.

二、Guarantee regulations

1、  the guarantee is valid only under normal use. Users can not enjoy the maintenance service if damage caused by people, need to pay repair charge.

2、 the warranty period is valid from the purchase date.

3、all kinds of related labels, serial number label do not tear, otherwise no warranty.

4、shell, battery, power adapter and other related accessories and consumables not belong to the scope of warranty.

5、damages caused by irresistible force, does not belong to the scope of the warranty.

三、Not belong to the scope of the warranty( need to pay for repairmen)

1、 beyond the guarantee period.

2、damages caused by customers’ maintenance themselves.

3、there is no warranty and purchase receipt.

4、due to the improper use, inputting the unsuitable power or damaged caused by modification and repackage, etc. Man-made reasons include: self disassembly or modification, natural wear, mechanical damage, water, fire, not operated according to user manual.

四、Attentions:

1、please read the user manual before use carefully.

五、 After-sale service telephone number

   400-658-2520    +86 535 693 2981  

Remark: All components of this system are the products of our factory, with the independent intellectual property rights, and have enough spare parts.